Customer Support | Elara Maison – Assistance & Service Excellence

Customer Support – Elara Maison

Elara Maison is committed to providing exceptional service. If you require assistance, our customer support team is available to address your inquiries efficiently and professionally.

Due to a high volume of requests, response times may be longer than usual. We appreciate your patience and will respond as soon as possible.

Customer Service Operating Hours:
Monday – Friday: 9:00 AM – 6:00 PM (CET)

Please note that our offices are closed on the following public holidays:
New Year’s Day, Easter Monday, May Day, Constitution Day, Assumption Day, All Saints’ Day, Christmas Eve, Christmas Day, and New Year’s Eve.

Contact Information

Telephone Support

For immediate assistance, you may contact our customer service representatives by phone.

  • United Arab Emirates: WhatsApp support available
  • United States & Canada: Service coming soon

Available Monday to Friday from 9:00 AM to 6:00 PM (CET).

Live Chat Assistance

For real-time support, our customer service agents are available via live chat.

  • Direct assistance for inquiries related to orders, shipping, and product details
  • Available on desktop and mobile devices
  • Operates during business hours

Start a Live Chat → Click here

WhatsApp Support

For convenience, Elara Maison offers customer support via WhatsApp.

  • Available for inquiries related to orders, shipping, and payments
  • Chat at your own pace throughout the day
  • Support available in English and Polish

Start a WhatsApp Conversation → Click here

Email Correspondence

For non-urgent matters, inquiries can be submitted via email.

Our team will respond within 24 to 48 business hours.

Frequently Asked Questions (FAQ)

For common inquiries regarding order tracking, shipping, returns, and payment methods, refer to our FAQ section.

Access the FAQ Page → Click here

Elara Maison prioritizes customer satisfaction by ensuring reliable and professional support. If you require further assistance, please reach out through the provided channel